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Terms and Conditions

Effective Date: November 4, 2025
Last Updated: January 9, 2026

1. Agreement Overview

These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of INTELLIGENCE CONNECT, a division of ÁPEIRON INTELLIGENCE GROUP, LLC (“Company,” “we,” “us,” or “our”), including our websites, software, applications, services, and related systems (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

If you are using our Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Scope of Services

INTELLIGENCE CONNECT provides AI-powered communication, automation, and CRM technology solutions designed for multiple industries, including but not limited to healthcare, legal, financial, and enterprise sectors. Our Services may include (but are not limited to):

  • AI voice reception, communication, and scheduling systems

  • CRM automations, marketing, and workflow integrations

  • Healthcare-grade data handling and HIPAA-compliant communication platforms

  • White-label and reseller licenses for qualified partners

Two-Phase Service Model: Client acknowledges that Services are delivered in two phases:
(a) Implementation & Setup (configuration, integrations, prompt/flow setup, testing, and initial deployment), and
(b) Ongoing Subscription Management (maintenance, monitoring, optimizations, and support as included in the selected plan).

We reserve the right to modify, enhance, or discontinue any portion of the Services at any time, with or without notice.

3. Eligibility and Use

You may use our Services only if you:

  • Are at least 18 years of age;

  • Have the legal capacity to enter into a binding agreement; and

  • Use the Services in compliance with applicable laws, regulations, and these Terms.

If you are accessing the Services on behalf of a business, healthcare practice, or government entity, you agree that all use is for authorized professional purposes.

You agree not to use the Services for unlawful, abusive, or harmful activities, including but not limited to:

  • Spamming, phishing, or impersonation;

  • Unauthorized access or data extraction;

  • Infringement of intellectual property;

  • Transmission of malicious code or illegal content;

  • Running large outbound campaigns or non-customer traffic through the AI unless expressly authorized in writing.

4. Account Registration and Access

To use certain features, you must register for an account. You agree to:

  • Provide accurate and complete information during registration;

  • Keep your login credentials confidential and secure;

  • Notify us immediately of any unauthorized access or security breach; and

  • Be responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or present a security or compliance risk.

5. Subscriptions, Payments, and Renewals

Access to the Services may require a paid subscription. By purchasing a subscription, you agree to the following:

  • Billing Cycle: Subscriptions are billed in advance on a recurring basis (monthly or annually).

  • Payment Method: You authorize us or our payment processor to charge your designated payment method for all applicable fees.

  • Auto-Renewal: Unless canceled, subscriptions renew automatically at the end of each term.

  • Refunds: All payments are non-refundable, except where required by law or specified in a written agreement.

Minimum Commitment + Cancellation (Agreement-Aligned):

  • Subscription services require a minimum three (3) month commitment (unless otherwise specified in a signed written agreement).

  • After the first three (3) months, you may cancel by providing written notice at least thirty (30) days prior to the next billing cycle.

  • Fees are non-refundable once a billing cycle has begun.

Payment Grace Period (Agreement-Aligned):
Client shall be granted a grace period of five (5) calendar days following the payment due date to cure any non-payment, during which services may continue uninterrupted. Failure to remit payment within this grace period may result in suspension or termination of services at Company’s discretion.

Promotional offers, free trials, or discounts may be subject to additional terms.

6. Intellectual Property Rights

All intellectual property rights in and to the Services—including all software, source code, trademarks, trade names, content, and designs—are owned or licensed by ÁPEIRON INTELLIGENCE GROUP, LLC.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your internal business purposes.

7. White-Label and Partner Licensing

If you have entered into a White-Label, Franchise, or Affiliate Agreement with us, additional contractual terms apply. White-label or partner licenses grant the right to market, rebrand, or resell the Services under a separate, written agreement with defined revenue-share and compliance obligations.

All such partnerships must:

  • Maintain brand integrity and legal compliance;

  • Adhere to end-user data protection requirements;

  • Not alter or misrepresent functionality or compliance scope of the Services.

Violation may result in immediate termination of license rights.

8. Data Privacy and Security

We collect and process personal and business data in accordance with our Privacy Policy, which forms part of this Agreement. For healthcare clients, we operate under HIPAA rules and execute BAAs where required by law.

9. Client Responsibilities

Clients are responsible for:

  • Ensuring their own users and staff comply with these Terms;

  • Providing accurate data and lawful instructions;

  • Maintaining compliance with industry regulations applicable to their operations;

  • Managing internal security and credentials;

  • Using Services only for legitimate and authorized purposes.

Client acknowledges that inaccurate or outdated information may impact service quality and that Company is not responsible for errors resulting from incorrect Client-provided data.

10. Healthcare Clients and HIPAA

For healthcare organizations, INTELLIGENCE CONNECT acts as a Business Associate under HIPAA where applicable. Covered Entities agree to:

  • Sign a valid BAA prior to activation where required;

  • Limit disclosure of PHI to the minimum necessary; and

  • Immediately notify us of any security incidents or unauthorized disclosures related to PHI.

11. Third-Party Services

The Services may integrate with third-party software or platforms (e.g., Twilio, GoHighLevel, Google, Intercom, Mailgun). We are not responsible for third-party terms, policies, or performance. Your use of those services is governed by their agreements.

12. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted service. Temporary interruptions may occur due to maintenance, updates, third-party outages, carrier issues, or circumstances beyond our control. We are not liable for loss of data or revenue resulting from downtime.

Delivery Timeline Dependencies (Agreement-Aligned): Delivery timelines are estimates and contingent upon timely Client cooperation. Any delay caused by Client automatically extends delivery timelines without penalty or breach.

13. Disclaimer of Warranties

The Services are provided “as is” and “as available.” We make no warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or accuracy of results.

Company does not guarantee specific revenue outcomes, conversion rates, or business results.

14. Limitation of Liability

To the fullest extent permitted by law, Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, business interruption, missed calls or misrouted calls, data loss, or reputational harm).

Maximum Liability Cap (Agreement-Aligned): Our total cumulative liability under these Terms shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless ÁPEIRON INTELLIGENCE GROUP, LLC, its affiliates, officers, employees, and contractors from any claims, damages, or expenses arising from:

  • Your use or misuse of the Services;

  • Violation of these Terms or applicable laws;

  • Infringement of any intellectual property or privacy rights by you or your users;

  • Your non-compliance with call recording, consent, disclosure, retention, or privacy laws applicable to your business and jurisdictions.

16. Termination

We may suspend or terminate access to the Services at any time for cause, including:

  • Violation of these Terms or applicable law;

  • Nonpayment or chargeback of fees (including after any grace period);

  • Misuse or abuse of the platform;

  • Security, compliance, legal, technical, or reputational risk.

Upon termination, your right to use the Services ceases immediately. Company has no obligation to retain Client data beyond the termination date unless required by law.

17. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the United States of America, without regard to conflict-of-law principles.

Any disputes arising under or related to these Terms shall be resolved through binding arbitration in the United States of America, in accordance with the rules of the American Arbitration Association (AAA). Both parties waive the right to participate in class actions or jury trials.

18. Updates to These Terms

We may revise these Terms periodically. Revised Terms will be posted with an updated “Effective Date.” Continued use after updates constitutes acceptance.

19. Contact Information

INTELLIGENCE CONNECT
Attn: Legal Department — Intelligence Connect
Email: [email protected]

20. Entire Agreement; Incorporation; Order of Precedence

These Terms, together with the Privacy Policy and any applicable addendums (including BAAs, affiliate agreements, or white-label licenses), constitute the entire agreement for general platform use.

Agreement-Aligned Precedence for Signed Client Relationships:
If you have executed a Client Subscription Agreement with Company, then in the event of a conflict, the following order of precedence applies:

The executed Client Subscription Agreement;

The Client Onboarding Form;

Any signed addenda/exhibits;

These Terms & Conditions;

The Privacy Policy.

Discovery Call outputs and the Client Onboarding Form (including all scope definitions, permissions, escalation rules, booking rules, notification rules, emergency handling instructions, brand voice requirements, and acceptance criteria) are incorporated into and form a binding part of the signed Client relationship.


21. Statement of Integrity

At INTELLIGENCE CONNECT, we build technology designed to amplify human potential—not exploit it. We believe that compliance, transparency, and accountability are competitive advantages. Your trust is our greatest asset, and we safeguard it through every line of code, contract, and commitment.


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