Ai Voice & Automation Infrastructure for High-Growth Businesses

Terms and Conditions

Effective Date: November 4, 2025
Last Updated: January 9, 2026

1. Agreement Overview

These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of INTELLIGENCE CONNECT, a division of ÁPEIRON INTELLIGENCE GROUP, LLC (“Company,” “we,” “us,” or “our”), including our websites, software, applications, services, and related systems (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

If you are using our Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

If you have executed a Client Subscription Agreement with Company, that signed agreement governs your paid subscription relationship. These Terms apply to general platform and website use and, where applicable, supplement the signed Client Subscription Agreement subject to the Order of Precedence set forth in Section 20.

2. Scope of Services

INTELLIGENCE CONNECT provides AI-powered communication, automation, and CRM technology solutions designed for multiple industries, including but not limited to healthcare, legal, financial, and enterprise sectors. Our Services may include (but are not limited to):

Ai voice reception, communication, and scheduling systems
CRM automations, marketing, and workflow integrations
Healthcare-grade data handling and HIPAA-compliant communication platforms (where applicable and subject to a signed BAA)
White-label and reseller licenses for qualified partners (only under separate written agreement)

Two-Phase Service Model (Agreement-Aligned): Client acknowledges that Services are delivered in two phases:
(a) Implementation & Setup (configuration, integrations, prompt/flow setup, testing, and initial deployment), and
(b) Ongoing Subscription Management (maintenance, monitoring, optimizations, and support as included in the selected plan).

We reserve the right to modify, enhance, suspend, or discontinue any portion of the Services at any time, with or without notice, consistent with our contractual obligations (if any) under a signed Client Subscription Agreement.

3. Eligibility and Use

You may use our Services only if you:

Are at least 18 years of age;
Have the legal capacity to enter into a binding agreement; and
Use the Services in compliance with applicable laws, regulations, and these Terms.

If you are accessing the Services on behalf of a business, healthcare practice, or government entity, you agree that all use is for authorized professional purposes.

You agree not to use the Services for unlawful, abusive, or harmful activities, including but not limited to:

Spamming, phishing, or impersonation;
Unauthorized access or data extraction;
Infringement of intellectual property;
Transmission of malicious code or illegal content;
Running large outbound campaigns, artificial traffic, lead blasting, resale, or non-customer communications through the AI unless expressly authorized in writing;
Any use inconsistent with your selected plan, your business profile, or our Fair Use expectations.

4. Account Registration and Access

To use certain features, you must register for an account. You agree to:

Provide accurate and complete information during registration;
Keep your login credentials confidential and secure;
Notify us immediately of any unauthorized access or security breach; and
Be responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or present a security, technical, legal, or compliance risk.

5. Subscriptions, Payments, and Renewals

Access to the Services may require a paid subscription. By purchasing a subscription, you agree to the following:

Billing Cycle: Subscriptions are billed on a recurring basis (monthly or annually) as specified in your plan or written agreement.
Payment Method: You authorize us and/or our payment processor to charge your designated payment method for all applicable fees.
Auto-Renewal: Unless canceled in accordance with these Terms and/or your signed Client Subscription Agreement, subscriptions renew automatically at the end of each term.
Refunds: All payments are non-refundable, except where required by law or specified in a written agreement.
Fees Non-Refundable Once Billing Cycle Begins (Agreement-Aligned): Fees are non-refundable once a billing cycle has begun.

Minimum Commitment + Cancellation (Agreement-Aligned):

Subscription services require a minimum three (3) month commitment (unless otherwise specified in a signed written agreement).
After the first three (3) months, you may cancel by providing written notice at least thirty (30) days prior to the next billing cycle.
Early termination during the minimum commitment period does not relieve Client of the obligation to pay the remaining balance of the minimum term, unless expressly stated otherwise in a signed written agreement.

Payment Grace Period (Agreement-Aligned):
Client shall be granted a grace period of five (5) calendar days following the payment due date to cure any non-payment, during which services may continue uninterrupted. Failure to remit payment within this grace period may result in suspension or termination of services at Company’s discretion.

Variable Usage Costs (Telephony / AI Model Usage) (Agreement-Aligned):

Unless explicitly included in Client’s selected plan in writing, telephony usage (including carrier/Twilio minutes, phone numbers, SMS/MMS), AI model usage (including tokens), and other consumption-based third-party fees are either (a) paid directly by Client to the applicable providers or (b) rebilled by Company to Client as pass-through costs, as specified in Client’s plan or invoice. Client is responsible for all variable usage costs and acknowledges that such costs may fluctuate.

Promotions / Trials / Discounts:

Promotional offers, free trials, credits, or discounts may be subject to additional terms, limitations, or eligibility requirements.

6. Intellectual Property Rights

All intellectual property rights in and to the Services—including all software, source code, AI configurations, workflows, prompts, automations, scripts, integrations, logic, processes, trademarks, trade names, content, and designs—are owned by or licensed to ÁPEIRON INTELLIGENCE GROUP, LLC.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your internal business purposes during the active term of your subscription and in accordance with these Terms and/or your signed Client Subscription Agreement.

7. White-Label and Partner Licensing

If you have entered into a White-Label, Franchise, Affiliate, or Partner Agreement with us, additional contractual terms apply. White-label or partner licenses grant the right to market, rebrand, or resell the Services only under a separate, written agreement with defined revenue-share, brand, compliance, and security obligations.

All such partnerships must:

Maintain brand integrity and legal compliance;
Adhere to end-user data protection requirements;
Not alter, misrepresent, or overstate functionality, performance, or compliance scope of the Services;
Not represent the Services as “emergency services,” “medical advice,” “legal advice,” or other professional services unless expressly agreed in writing and lawfully compliant.

Violation may result in immediate termination of license rights.

8. Data Privacy and Security

We collect and process personal and business data in accordance with our Privacy Policy, which forms part of this Agreement.

(Privacy Policy ) For healthcare clients, we operate under HIPAA rules and execute BAAs where required by law and applicable to the engagement.

9. Client Responsibilities

Clients are responsible for:

Ensuring their own users and staff comply with these Terms;
Providing accurate data and lawful instructions;
Maintaining compliance with industry regulations applicable to their operations;
Managing internal security and credentials;
Using Services only for legitimate and authorized purposes.
Providing accurate hours, services, pricing guidance, escalation protocols, booking rules, emergency handling instructions, and updates, and notifying Company of changes that affect call handling or automation behavior.

Client acknowledges that inaccurate or outdated information may impact service quality and that Company is not responsible for errors resulting from incorrect Client-provided data.

10. Healthcare Clients and HIPAA

For healthcare organizations, INTELLIGENCE CONNECT acts as a Business Associate under HIPAA where applicable. Covered Entities agree to:

Sign a valid BAA prior to activation where required;
Limit disclosure of PHI to the minimum necessary; and
Immediately notify us of any security incidents or unauthorized disclosures related to PHI.

Client acknowledges that AI systems are not emergency services and may not reliably handle emergency calls unless expressly configured and approved by Client. Client is responsible for proper emergency routing configuration, disclosures, and escalation rules as applicable to its operations and legal obligations.

11. Third-Party Services

The Services may integrate with or rely on third-party software or platforms (e.g., Twilio, telecommunications carriers, GoHighLevel, Google, Intercom, Mailgun, hosting providers, AI model providers, scheduling platforms, and payment processors). We are not responsible for third-party terms, policies, or performance. Your use of those services is governed by their agreements.

Company shall not be liable for failures, outages, or errors caused by third parties, including telecommunications carriers, internet service providers, AI model providers, CRM/scheduling/payment platforms, and third-party integrations.

12. Service Availability, Modifications, and Delivery Timelines

We strive to maintain high availability but do not guarantee uninterrupted service. Temporary interruptions may occur due to maintenance, updates, third-party outages, carrier issues, AI provider issues, or circumstances beyond our control. We are not liable for loss of data or revenue resulting from downtime to the fullest extent permitted by law.

Delivery Timeline Dependencies (Agreement-Aligned): Delivery timelines are estimates and contingent upon timely Client cooperation, including providing required access credentials, approvals, information, integrations authorization, and feedback. Any delay caused by Client automatically extends delivery timelines without penalty or breach.

13. Force Majeure (Agreement-Aligned)

Company shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, pandemic, governmental actions, regulatory changes, war, civil unrest, labor disputes, cyberattacks, power outages, internet disruptions, telecommunications carrier failures, AI model provider outages or changes, payment processor interruptions, or failures of third-party platforms or integrations.

During any such event, Company’s obligations shall be suspended for the duration of the Force Majeure event without constituting breach of this Agreement.

14. Disclaimer of Warranties

The Services are provided “as is” and “as available.” We make no warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uptime, or accuracy of results.

Company does not guarantee specific revenue outcomes, conversion rates, appointment bookings, or business results. Results depend on factors outside Company’s control.

15. Limitation of Liability

To the fullest extent permitted by law, Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, business interruption, missed calls or misrouted calls, data loss, or reputational harm).

Maximum Liability Cap (Agreement-Aligned): Our total cumulative liability under these Terms shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless ÁPEIRON INTELLIGENCE GROUP, LLC, its affiliates, officers, employees, and contractors from any claims, damages, losses, liabilities, penalties, or expenses (including reasonable attorneys’ fees) arising from:

Your use or misuse of the Services;
Violation of these Terms or applicable laws;
Infringement of any intellectual property or privacy rights by you or your users;
Your non-compliance with call recording, consent, disclosure, retention, or privacy laws applicable to your business and jurisdictions.
Your instructions, configurations, or failure to implement proper emergency routing/escalation, where applicable.

17. Chargebacks & Payment Disputes (Agreement-Aligned)

Client agrees not to initiate any chargeback, payment reversal, or dispute with its payment provider without first providing written notice to Company and a reasonable opportunity (no less than seven (7) business days) to resolve the issue.

Any chargeback, payment reversal, or dispute initiated by Client without prior written notice shall constitute a material breach of this Agreement. In the event of a chargeback or payment dispute:

Company may immediately suspend or terminate services without notice.
Client shall remain responsible for all outstanding fees due under this Agreement.
Client agrees to reimburse Company for any chargeback fees, penalties, administrative costs, or legal expenses incurred as a result of the dispute.

Company reserves the right to submit these Terms, the Client Subscription Agreement (if applicable), onboarding documentation, call logs, and service records as evidence in any payment dispute proceeding.

18. Termination

We may suspend or terminate access to the Services at any time for cause, including:

Violation of these Terms or applicable law;
Nonpayment (including after any grace period);
Misuse or abuse of the platform;
Chargeback or payment dispute behavior inconsistent with Section 17;
Security, compliance, legal, technical, or reputational risk.

Upon termination, your right to use the Services ceases immediately.

Data Retention / Export / Deletion (Agreement-Aligned):

Client data retention, export, and deletion shall be governed by (i) the Subscription Agreement (if applicable) and (ii) our Privacy Policy. (FINAL CLIENT UPGRADED AGREEMENT ; Privacy Policy).

If you are a subscribed Client under a signed Subscription Agreement, Client shall have a fourteen (14) calendar day period to request or export its Client Data following termination or expiration, after which Company may permanently delete Client Data from active systems, subject to limited archival backups for legal/accounting/compliance purposes.

19. Updates to These Terms

We may revise these Terms periodically. Revised Terms will be posted with an updated “Effective Date.” Continued use after updates constitutes acceptance.

If you have a signed Subscription Agreement, changes to these Terms do not modify that signed agreement unless an amendment is executed in writing by both parties.

20. Contact Information

INTELLIGENCE CONNECT
Attn: Legal Department — Intelligence Connect
Email: [email protected]

21. Entire Agreement; Incorporation; Order of Precedence

These Terms, together with the Privacy Policy and any applicable addendums (including BAAs, affiliate agreements, or white-label licenses), constitute the entire agreement for general platform use.

Agreement-Aligned Precedence for Signed Client Relationships:
If you have executed a Client Subscription Agreement with Company, then in the event of a conflict, the following order of precedence applies:

a. The executed Client Subscription Agreement;

b. The Client Onboarding Form;

c. Any signed addenda/exhibits;

d. These Terms & Conditions;

5. The Privacy Policy.

Discovery Call outputs and the Client Onboarding Form (including all scope definitions, permissions, escalation rules, booking rules, notification rules, emergency handling instructions, brand voice requirements, and acceptance criteria) are incorporated into and form a binding part of the signed Client relationship.

22. Governing Law and Dispute Resolution (Contract-Consistent)

This Agreement shall be governed by and construed in accordance with the laws of the United States of America, without regard to conflict-of-law principles. Any disputes arising under or related to these Terms shall be resolved through binding arbitration in the United States of America, in accordance with the rules of the American Arbitration Association (AAA). Both parties waive the right to participate in class actions or jury trials. (If you update the Subscription Agreement to specify Nevada + venue, this section should be updated to match.)

23. Statement of Integrity

At INTELLIGENCE CONNECT, we build technology designed to amplify human potential—not exploit it. We believe that compliance, transparency, and accountability are competitive advantages. Your trust is our greatest asset, and we safeguard it through every line of code, contract, and commitment.