Privacy Policy

Effective Date: November 4, 2025
Last Updated: November 4, 2025

1. Our Commitment to Privacy

At INTELLIGENCE CONNECT, a division of ÁPEIRON INTELLIGENCE GROUP, LLC, privacy is not a checkbox—it is the foundation of our technology and our values.

We operate at the intersection of artificial intelligence, automation, and secure communication. Whether you are a healthcare organization, enterprise, or independent business, you entrust us with sensitive information—and we treat that trust as our highest responsibility.

Our promise is simple: transparency, security, compliance, and integrity in every interaction.

2. Scope

This Privacy Policy explains how we collect, use, protect, and share information when you:

Visit our websites, portals, or software platforms

Engage with our AI and communication systems

Operate as a business or healthcare client using our services

Integrate our solutions through APIs or third-party tools

Our practices comply with applicable privacy frameworks, including HIPAA, GDPR, CCPA, and U.S. Federal Data Protection laws.
When serving healthcare organizations, INTELLIGENCE CONNECT acts as a Business Associate and operates under a signed Business Associate Agreement (BAA).

3. Information We Collect

We collect only the data necessary to deliver secure, high-performance, and compliant services.

A. Personal and Business Information

Name, company, title, and contact details

Account credentials and authentication data

Billing information, payment method, and subscription plan

Organizational details, industry, and service preferences

B. Technical Information

IP address, device identifiers, browser type, and operating system

Log data, session analytics, cookies, and diagnostic information

Connection data for security and service optimization

C. Healthcare and Protected Health Information (PHI)

For healthcare clients, we may process PHI under the terms of a signed BAA.
In such cases, we comply fully with the HIPAA Privacy, Security, and Breach Notification Rules.
We never use PHI for training AI models, advertising, or analytics outside the scope of the client’s authorization.

4. How We Use Information

We use collected data solely to deliver, enhance, and secure our Services. Specifically, we may use your information to:

Provide, maintain, and improve our software and infrastructure

Authenticate accounts and manage subscriptions

Deliver customer support and operational communications

Secure our systems, prevent fraud, and detect misuse

Personalize experiences and deliver insights

Fulfill contractual and regulatory obligations (HIPAA, GDPR, CCPA, etc.)

Perform authorized business-associate activities for healthcare clients

We do not sell or exploit your data. Our purpose is protection, not extraction.

5. Sharing and Disclosure

Your information remains confidential. We do not sell, rent, or trade personal data or PHI.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only in the following cases:

With trusted service providers (e.g., hosting, CRM, communication, or analytics partners) who are contractually bound to maintain confidentiality and compliance

With clients (when acting as a business associate or data processor)

With affiliates or white-label partners operating under strict data-protection agreements

For legal or regulatory purposes, including subpoenas or lawful requests

In corporate transactions, such as mergers, acquisitions, or reorganizations, subject to equivalent data protection obligations

Every third party with access to client data must meet our compliance and security standards.

6. Data Retention and Deletion

We retain personal and business data only as long as necessary to:

Deliver our Services and support contractual obligations

Comply with legal, regulatory, and financial requirements

Resolve disputes and enforce agreements

After retention periods expire, data is permanently deleted or anonymized following HIPAA and GDPR data-destruction standards.

For healthcare clients, PHI is stored, retained, and destroyed in accordance with the Business Associate Agreement (BAA) and applicable federal law.

7. Security and Safeguards

Data security is built into every layer of our systems. We maintain strict administrative, technical, and physical safeguards, including:

Encryption of data in transit and at rest

Access controls based on least-privilege principles

Multi-factor authentication for all administrative accounts

HIPAA-compliant cloud infrastructure and dedicated secure environments

Continuous monitoring, vulnerability scans, and third-party audits

Incident response and breach notification protocols

We invest heavily in protection so you can operate with confidence.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or update your personal information

Request deletion of your data (subject to legal retention limits)

Obtain a copy of your stored information (data portability)

Withdraw consent or object to specific processing

Opt out of non-essential marketing communications

You may exercise these rights by contacting [email protected]. We respond promptly and transparently to all requests.

9. International Data Transfers

We operate globally. When data is transferred outside your country, it remains protected under equivalent safeguards.

We comply with cross-border frameworks such as the EU–U.S. Data Privacy Framework, UK GDPR, and Standard Contractual Clauses (SCCs) to ensure all transfers meet international data-protection requirements.

10. Healthcare and HIPAA Compliance

When serving healthcare organizations, INTELLIGENCE CONNECT acts as a Business Associate under HIPAA and follows the highest compliance standards.

We:

Execute a Business Associate Agreement (BAA) with all Covered Entities

Implement administrative, technical, and physical safeguards

Follow the “minimum necessary” standard

Maintain full audit trails for compliance verification

Provide breach notification consistent with HIPAA regulations

We do not use PHI beyond the purposes authorized by our clients.
Your patient data is protected by design, not by promise.

11. Children’s Privacy

Our Services are intended for professional and business use only.
We do not knowingly collect personal information from individuals under 18 years of age.
If we learn that such data has been collected, it will be deleted immediately.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or business practices.

When updates occur, we will post the revised version with a new “Effective Date.”
If the changes are significant, we will notify users directly before they take effect.

Your continued use of our Services indicates acceptance of the updated terms.

13. Contact Us

For questions, requests, or compliance inquiries, please contact:

INTELLIGENCE CONNECT
Attn: Privacy Officer — INTELLIGENCE CONNECT
San Francisco, California, USA
Email: [email protected]

14. Our Privacy Philosophy

We believe privacy is not a legal requirement—it’s a moral one.
All of information entrusted to us represents human trust, professional responsibility, and institutional integrity.

That is why INTELLIGENCE CONNECT is built not just to automate operations, but to elevate them—securely, intelligently, and ethically.